Privacy Policy

This Privacy Policy explains how Q Digital Pty Ltd (ABN 27 650 567 678), trading as Q Digital Marketing (“Q Digital”, “we”, “us” or “our”), collects, uses, stores and discloses personal information when you visit qdigitalmarketing.com.au or contact us. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Information we collect

We collect personal information that you choose to give us, and a small amount of technical information that is collected automatically when you use our website.

• Enquiry details. When you submit a form on our website we collect your name, email address, website address, the service you are interested in and any message you include.
• Contact details. When you call or email us we collect the details you provide so we can respond.
• Technical information. When a form is submitted we record the IP address and browser type used, and the page the form was submitted from. Our web host also keeps standard server logs.

We do not ask for sensitive information such as health or financial details through this website. Please do not include it in your enquiry.

How we use your information

• To respond to your enquiry and prepare an audit, proposal or quote.
• To provide our SEO, digital marketing and website services if you become a client.
• To keep a record of enquiries and manage our relationship with you.
• To protect our website against spam and misuse.
• To meet our legal and regulatory obligations.

We only send marketing emails if you have asked us to, and you can opt out at any time by replying to the email or contacting us.

How we store and protect your information

Form enquiries are sent to our team by email and stored in our website’s administration area, which is restricted to authorised staff. Our website is hosted with a third-party hosting provider. We take reasonable steps to protect personal information from misuse, loss and unauthorised access, and we keep it only for as long as we need it for the purposes above or as required by law.

Who we share information with

We do not sell personal information. We may share it with:

• service providers who help us run our business, such as website hosting, email and business software providers
• professional advisers such as lawyers and accountants
• government or law enforcement bodies where we are required or authorised by law to do so.

Some of these providers may store data outside Australia. Where that happens we take reasonable steps to make sure your information is handled consistently with the Australian Privacy Principles.

Cookies and third-party content

Our website uses cookies that are needed for it to work. Some pages include content from third parties, for example the Google Map on our Contact page and fonts loaded from Google. These providers may collect information such as your IP address under their own privacy policies. If we use analytics or advertising tools, they may also set cookies to help us understand how the website is used. You can control cookies through your browser settings.

The Q Digital platform

Our software platform and WordPress plugins are provided at platform.qdigitalmarketing.com.au. If you create an account there, the handling of your account information is covered by the privacy terms published on the platform.

Accessing or correcting your information

You can ask us for a copy of the personal information we hold about you, or ask us to correct or delete it. We will respond within a reasonable time. To make a request, contact us using the details below.

Complaints

If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be published on this page with the date it was last updated.

Contact us

Q Digital Pty Ltd (ABN 27 650 567 678)
Level 13, 50 Cavill Avenue, Surfers Paradise QLD 4217
Email: hello@qdigitalmarketing.com.au
Phone: (07) 5635 4273